Project Engineer

We are looking for a Technical Support Engineer to provide enterprise-level technical support to our customers.

Requirements

• Take ownership of customer issues reported and see problems through to resolution
• Study, diagnose, troubleshoot and recognize solutions to solve customer issues
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
• Provide timely and detailed feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles