Support Engineer I

ISI is looking for a proactive and customer-focused Support Engineer I to join their IT team in a dynamic, fast-paced environment.

Requirements

• Current, interim eligibility, or previous security clearance
• U.S. citizenship
• 2-4 years working in an IT Support Focused role
• CompTIA A+
• ITIL 4 Foundation
• Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
• Strong foundational knowledge of Microsoft 365, Azure Active Directory, and Teams
• Experience with Google Workspace, VPNs, DNS, and mobile device management
• Experience troubleshooting basic hardware & software issues
• Experience utilizing ticketing systems and remote management tools
• Strong communication, problem-solving, and time management abilities
• Ability to work both independently and collaboratively in a fast-paced setting
• Experience with Service Level Agreements (SLAs) and SOP creation
• Detail-oriented with a proactive approach to troubleshooting and continuous improvement

Benefits

• Competitive salary range: $75,000-$82,000
• Comprehensive benefits package
• Flexible hybrid work schedule
• Opportunities for professional growth and training