Support Team Lead
ISI EnterprisesReston, Virginia, United States
Posted April 6, 2026
95000 - 105000 USD
Full Time
About the Company
ISI Enterprises is a Managed Service Provider (MSP) and Managed Security Services (MSS) firm supporting defense and government contractors.
Job Description
The Support Team Lead is a hands-on technical leader responsible for guiding a shift-based team of Tier 1, Tier 2, and Tier 3 support engineers. This role balances technical expertise with people leadership resolving escalated issues, mentoring team members, and ensuring that SLAs and CSAT goals are consistently met.
Requirements
- Team Leadership
- Technical Expertise
- Operational Excellence
Benefits
- A competitive salary and benefits package
- Hybrid work
- A casual, friendly, and relaxed work environment
- Professional growth encouragement and support
