FIFA Concierge

The FIFA Concierge will enhance the guest experience by providing personalized assistance to travelers. This position will offer expert knowledge of local attractions, dining, entertainment, transportation, and FIFA match details.

Requirements

• Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events.
• Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas.
• Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics.
• Distribute informational materials and assist guests with directions and planning.
• Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events).
• Ensure a high level of hospitality and personalized service for all guests.

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations