Service Desk Regional Leader
iSpace, Inc.Nashville, Tennessee, United States
Posted January 6, 2025
Full Time
About the Company
iSpace, Inc. is a global services company focused on IT Services, Business Process Services, Location Based Services, and Healthcare Solutions, helping corporations achieve business objectives and IT goals.
Job Description
iSpace is a global services company focused on outsourcing, consulting and staffing. The Service Desk Regional Leader will assist the team and lead by example, providing concierge-level support to end-users and managing all procedures related to service delivery support.
Requirements
- 7+ years of experience in IT Service Management and Service Delivery leadership role
- Prior experience managing complex operations in a multinational organization
- Ability to manage a team of 10+ and train staff on End User Technology productivity tools and company processes
- Hands-On experience with Microsoft 365, Window/Mac OS, and other company applications
- Familiarity with Workday, Azure Cloud, Salesforce, and other company platforms
- Knowledge of industry-standard computer hardware, software, including cybersecurity systems
- Knowledge of ServiceNow intake, escalation, and reporting processes
- Cybersecurity, threat prevention, and NIST familiarity
- Knowledge of networks, VPNs, and wireless technologies
- ITIL Foundation 3.0 Certified
- PMP or project management training
- Excellent verbal and written communication skills
- Bachelor's degree in IT, computer science, or a related field and/or experience