Netherlands - Senior Agency Operator (FTC)
ISS GroupRotterdam, South Holland, Netherlands
Posted June 1, 2026
Full Time
About the Company
Inchcape Shipping Services aims to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere.
Job Description
Job Title: Senior Agency Operator, responsible for providing a 24-hours-a-day, 7-days-a-week rostered on-call service to our Principals to ensure the safe and smooth turnaround of all appointed vessels within the jurisdiction of the port office.
Requirements
- Prior port agency experience with cruise ships, tankers, container vessels and car carriers
- Good working knowledge of Port Operations, Shipping and Port Agency
- Experience working in a front facing customer service role
- Experience of working to pre-defined processes and procedures
- Experience of (or willing to work in) an out of hours (non-Monday to Friday) role
- Eligibility to work in the Netherlands without needing employer sponsorship
- Full Dutch Driving License B and be willing to drive to ports across the region as required
- Able and willing to attend port calls which includes being outside in all seasons
- Physical ability to board ships
- Competent user of the Microsoft Office suite including Outlook, Excel and Word
Benefits
- Competitive salary package
- Work with talented, committed, and supportive teammates
- Value Award celebration events
- Place to grow your career
