CSM - MANAGED IT SERVICES (US TIMING)
ITC WORLDWIDEAbuja, Federal Capital Territory, Nigeria
Posted January 5, 2026
Full Time
About the Company
ITC Worldwide is a Microsoft‑centric consultancy that delivers end‑to‑end business application solutions and support across the Microsoft technology stack, including ERP, CRM, data & analytics, and Modern Work. With a proven track record since 1994, the firm combines Microsoft‑certified technical and functional expertise with a Sure‑step methodology to provide product delivery, product management, and tiered SLA support—on‑demand, on‑site, and near‑shore. ITC Worldwide specializes in Dynamics 365 migration, administration, and 24/7 technical support, while also offering comprehensive Microsoft 365 business assistance and direct support services. Their global presence in the U.S., Nigeria, India, the U.K., and the U.A.E. enables localized delivery and rapid response to clients worldwide.
Job Description
Customer Success Manager (CSM) responsible for identifying technical needs, resolving questions, and providing product knowledge to Microsoft customers via phone and email, with a focus on sales and quota carrying.
Requirements
- 7+ years of SaaS sales experience
- Microsoft Cloud Pricing experience
- Ability to create pricing proposals, negotiate terms, and manage contract process
- Experience selling to technical and business audience
- Strong interpersonal and communication skills
- Ability to travel to meet with clients