ITSM ADMINISTRATOR
ITC WORLDWIDEPune, Maharashtra, India
Posted January 5, 2026
Full Time
About the Company
ITC Worldwide is a Microsoft‑centric consultancy that delivers end‑to‑end business application solutions and support across the Microsoft technology stack, including ERP, CRM, data & analytics, and Modern Work. With a proven track record since 1994, the firm combines Microsoft‑certified technical and functional expertise with a Sure‑step methodology to provide product delivery, product management, and tiered SLA support—on‑demand, on‑site, and near‑shore. ITC Worldwide specializes in Dynamics 365 migration, administration, and 24/7 technical support, while also offering comprehensive Microsoft 365 business assistance and direct support services. Their global presence in the U.S., Nigeria, India, the U.K., and the U.A.E. enables localized delivery and rapid response to clients worldwide.
Job Description
ITSM Administrator will manage a dynamic team of engineers providing support to customers and ensure a customer-friendly approach for resolving O365/Azure technology related issues.
Requirements
- JIRA Service Manager (Cloud)
- Processing tickets, submitting tickets, creating tickets, ticket workflows, ticket management
- Change Management
- Customer Onboarding
- Service Integration: Azue DevOps + MS Projects
- Confluence
- Jira Work Management
- M365 TEAMS + MS Project + MS Visio
- Dynamics 365 Business Central (Projects)
- Change Management Certification (e.g., Prosci)
- Major Incident Management
- Atlassian Cloud Suite - 120/420)
- Strong knowledge of web based technologies
- Incident Management, Problem Management, Service Request Management
- Configuration Management
- Agreement/Contract Management
- Knowledge Management with Search Integration
- Workflows & Automation Streams
- Service Catalog
- Extensive Service Desk Management Power BI Reports
- Service Desk Agent Dashboards
- Codeless Configuration
- Business Rules
- Advanced Access Control & Multi-tenancy
- Time Entry
- Automated Time Capture
- Mobile Responsive
- Business and Technical Services
- SLA Management including Entitlements
- Change notices
- Approval Management