ITSM Jira Administrator

The IT Service Manager communicates and implements standard ITSM processes including incident, change, and problem management. S/he brings ITIL principles, theories, and concepts related to requirements, data, usability, and process analysis for incident and change management, CMDB, asset, software licensing, and contract management.

Requirements

• Solid understanding of ITSM principles and ITIL best practice
• Collaboration with internal teams to define and implement controls and safeguards
• Management and reporting of incidents, change, and problem service levels
• Evaluation and design of new systems to increase productivity or enhance business operations
• Management of Change Advisory Board (CAB) and Release Management Processes
• Conducting periodic assessments and reviews of the entire Service Level Management (SLM) process
• Maintaining accurate and complete request, incident, problem, and change records
• Creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications

Benefits

• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment