ServiceNow Developer
iTech AGVirginia, United States
Posted October 29, 2025
Full Time
About the Company
iTech AG is a technology consulting firm founded in 2008 that specializes in modernizing systems and processes for federal, state, and private organizations. With expertise in management consulting, agile transformation, digital platforms, cybersecurity, and cloud infrastructure, iTech AG has completed numerous large-scale projects, including migrating over 80,000 users to Office 365 and rationalizing more than 14,000 applications. The company is distinguished by its innovative approach, commitment to people-first values, and focus on delivering efficient, predictable results.
Job Description
iTech AG is seeking an experienced ServiceNow Developer to specialize in the Customer Service Management (CSM) module, focusing on the design, development, and implementation of solutions. The role involves customizing the ServiceNow CSM to enhance customer service operations and streamline workflows, requiring a strong understanding of ServiceNow platform capabilities and collaboration with stakeholders.
Requirements
- Design & Development of ServiceNow CSM modules
- Implementation and integration of ServiceNow CSM solutions
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Creation of technical documentation
- Ensure compliance with IT security policies and data privacy regulations
