Product Support Engineer
Itential CareersUnited States
Posted April 27, 2026
Full Time
About the Company
Itential is a global leader in automation and orchestration for NetDevOps teams, delivering software solutions that modernize network and cloud infrastructure. Their Intelligent Automation Platform enables enterprises to reduce manual operations and simplify management from deployment to ongoing changes.
Job Description
Itential is seeking a Product Support Engineer to join the Customer Success organization as part of the Product Support Engineering team. The role involves working directly with customers to troubleshoot production-impacting problems and drive issues from initial triage through resolution.
Requirements
- 5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- Strong scripting skills (Python, Bash) for automation and troubleshooting
- Familiarity with backend and web technologies, including Node.js and API-driven architectures
- Experience with databases such as MongoDB and relational databases (SQL)
- Hands-on experience with Linux/Unix systems and strong command-line proficiency
- Experience working with containerization and orchestration technologies such as Docker and Kubernetes
- Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl
- Working knowledge of networking and security concepts
- Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems
- Excellent written and verbal communication skills
- Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment
