Product Support Engineer

We are seeking a Product Support Engineer to provide technical assistance and support to customers, diagnose and troubleshoot technical issues, and provide education and training to customers on the use of products and services. The successful candidate will be a game-changer with a can-do attitude and a proactive problem-solver with a hands-on, solution-oriented mindset.

Requirements

• Proven Product Support Experience - 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise - Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge - Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset - Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit - Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude - A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery - Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Analytical & Troubleshooting Skills - Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge - Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan