Program Manager

Itential is seeking a Program Manager to join our Professional Services organization. In this role, you will oversee the delivery of large, complex, multi-team programs that span engineering, product, operations, and customer-facing functions.

Requirements

• Minimum of 8 years of industry experience.
• PMP certification required.
• Proficiency with Microsoft Project, Smartsheet, and the Microsoft Office suite.
• Strong problem-solving skills.
• Strong project planning, scheduling, and organizational skills.
• Enterprise software delivery experience, including familiarity with deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure.
• Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management.
• Excellent written, verbal, client-facing, and internal communication skills, with the ability to communicate up to executive/C-level leadership.
• Experience with change-management processes for professional services projects.
• Experience creating or reviewing professional services SOWs (preferred).

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan