Customer Services Team Leader
Ithemba Recruitment- Sourcing Top TalentKwaZulu-Natal, South Africa
Posted January 5, 2026
Full Time
About the Company
Ithemba Recruitment is a talent acquisition firm that specializes in placing high‑quality candidates across diverse industries. The agency operates as a "specialist generalist," offering expertise for a wide array of roles while prioritizing cultural fit and individual candidate needs. By fostering strong, respectful relationships and clear communication, Ithemba builds lasting connections that align clients’ hiring goals with the right talent. Their unique blend of versatility and personalized service positions them as a trusted partner for both employers and job seekers.
Job Description
Manage and supervise planners, internal sales coordinators, and cash sales personnel to ensure accurate production schedules, adequate buffer levels, and efficient customer orders and deliveries.
Requirements
- Minimum of 3 years customer service experience
- Computer Literate
- SAP experience
- Advanced excel
- Strong administration skills with analytical ability
- Logical, systematic and organised approach
- Excellent interpersonal skills
- Assertive, enthusiastic and motivated
- Highly accurate and pays attention to detail
- Honest and reliable
- Flexible
- Team player
- High work standards and passionate about excellent service and quality