Technical Team Leader
ITS ResourcingSalford, England, United Kingdom
Posted May 23, 2025
40000 - 40000 GBP year
Full Time
About the Company
ITS Resourcing is an independent recruitment firm dedicated to placing technical and sales talent within the IT channel and services sector across the UK and US. Leveraging deep industry expertise, the team sources high-calibre, hard-to-find professionals for roles in IT & cloud services and technology software sales. The company specializes in permanent and direct-hire staffing, ensuring a seamless fit for both candidates and clients. ITS Resourcing’s niche focus and proven track record make it a trusted partner for organizations seeking top-tier talent in a competitive market.
Job Description
Technical Team Leader responsible for leading a team of technical support engineers, providing escalation support and ensuring service quality and efficiency.
Requirements
- Lead and mentor a team of technical support engineers
- Act as a technical escalation point for the team
- Continuously improve support processes and procedures
- Maintain clear and effective communication with clients
- Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies
Benefits
- 26 days holiday, including bank holidays
- Onsite parking
- Bonus and reward scheme