Technical Team Leader - Service Desk

A fantastic opportunity for a Technical Team Leader to join a well-established Managed Services Provider (MSP) near Morley (South Leeds) has arisen.

Requirements

• Lead and mentor a team of technical support engineers
• Act as a technical escalation point for the team
• Continuously improve support processes and procedures
• Maintain clear and effective communication with clients
• Monitor progress, track team KPIs, manage budgets, and develop new client technologies

Benefits

• Onsite parking
• Private pension