Director, Customer Marketing

Director, Customer Marketing role at Ivalua involves shaping customer engagement, expansion, and retention through lifecycle marketing and advocacy initiatives. The role requires 10+ years of B2B marketing experience and expertise in customer advocacy, content strategy, and collaboration with cross-functional teams.

Requirements

• 10+ years of B2B marketing experience
• 5+ years in customer, enterprise, or lifecycle marketing leadership
• Proven track record of building world-class customer advocacy programs
• Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments
• Strong background in content strategy, storytelling, and event design for senior audiences
• Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams
• Ability to work effectively across different time zones and cultures (US and EMEA)

Benefits

• Hybrid working model (3 days in the office per week)
• Snacks and weekly lunches in the office
• Exceptional training and career development program
• Regular social events, competitive outings, team running events, and musical activities