Enterprise Customer Success Manager
IvoSan Francisco, California, United States
Posted May 6, 2025
Full Time
About the Company
Ivo is a contract management software company that leverages generative AI to streamline the negotiation process. By reviewing and redlining agreements for consistency against established playbooks and historical data, Ivo helps organizations reduce time, effort, and costs associated with contract negotiations.
Job Description
Ivo is seeking a skilled Customer Success Manager with a SaaS background in customer success or account management. This role focuses on onboarding, supporting, and guiding customers to maximize the value of their product through account ownership, education, advocacy, and strategic growth initiatives. The ideal candidate will be a trusted advisor and voice of the customer, driving adoption and fostering customer success throughout the entire lifecycle.
Requirements
- 3-6 years of experience in a SaaS customer success or account management role
- Proven track record working with mid-market to enterprise customers
- Exceptional communication and interpersonal skills
- Strong understanding of customer success strategies
- Experience working in a startup environment (preferred)
