Customer Service Rep
IWC SchaffhausenLos Angeles, California, United States • Santa Fe Springs, California, United States
Posted March 7, 2022
40000 - 50000 USD year
Full Time
About the Company
IWC Schaffhausen is a Swiss luxury watchmaker renowned for its engineering excellence and precision timepieces. The company specializes in producing high‑end mechanical watches that blend classic design with innovative technology, catering to discerning collectors worldwide. IWC’s commitment to meticulous craftsmanship, rigorous quality standards, and continuous research sets it apart in the competitive watch industry. Beyond its product line, the firm is recognized as a Great Place to Work, fostering a culture of trust, pride, and collaboration among its employees. Together, these strengths reinforce IWC’s reputation as a leading brand in luxury horology.
Job Description
Customer Service Representative / Account Manager responsible for receiving customer orders, answering calls, setting up new customer accounts, and providing product descriptions.
Requirements
- Bachelor's Degree preferred
- Excellent written and verbal communication skills
- Ability to multi-task and work independently
- Dependable and punctual
- Experience with customer support software (Zendesk/Freshdesk) and ERP software
- Experience with Excel (filtering, using Vlookups, etc.)
Benefits
- Medical
- Dental
- PTO
