Customer Service Rep (remote in the US)
Mammoth TechUnited States
Posted January 4, 2022
Full Time
About the Company
Mammoth Tech is a U.S.-based business process outsourcing firm that partners with both multinational enterprises and small businesses to deliver end‑to‑end customer engagement services. Its core offerings span call and contact centers, inbound and outbound voice, email, and live‑chat support, as well as specialized solutions in debt collection, IT as a service, fundraising, and government contracts across healthcare and food‑and‑beverage sectors. The company positions itself as an extension of each client’s team, fostering close collaboration and tailoring solutions to meet specific operational goals. By prioritizing partnership, operational excellence, and a win‑win mindset, Mammoth Tech differentiates itself as a reliable partner that grows with its clients’ success.
Job Description
Mammoth Tech provides versatile and tech-savvy contact center and debt collections services. We are looking for a Customer Service Representative to provide excellent customer service to our customers and clients.
Requirements
- Communicate with customers via phone calls, email, live chat, or other means
- Exceed daily quota of inbound/outbound phone calls, emails, and live chats
- Record detailed notes of customer communication
- Maintain real-time communication and inventory volume
- De-escalate situations involving dissatisfied customers
- Collaborate with other Customer Service Representatives, Supervisors, and Managers
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
