Customer Service Rep (remote in the US - Weekends ONLY)

Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world’s largest brands. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years.

Requirements

• Providing excellent customer service to customers and clients
• Using sound judgment in the execution of duties
• Maintaining a competitive, self-motivated demeanor
• Exceeding daily quotas of inbound/outbound phone calls, emails, and live chats
• Recording detailed notes of customer communication
• Maintaining real-time communication with inventory volume
• De-escalating situations involving dissatisfied customers
• Collaborating with other Customer Service Representatives, Supervisors, and Managers
• Operating in a remote work environment

Benefits

• Paid time off
• 401k Matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance