The Senior Program Manager will facilitate and lead strategic initiatives for large multi-faceted projects, manage and enhance customer relationships, and provide full accountability for project budgets, schedules, and performance requirements.
Requirements
- Ensure all project requirements and/or objectives are correctly gathered, understood, and properly translated for execution.
- Build team(s) to address the project goals and objectives for multiple and/or enterprise-level projects.
- Collaborate with customer (internal or external) from requirements gathering through product acceptance stages.
- Align the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project.
- Review project schedules with functional project managers and project coordinators assigned to projects.
- Provide guidance and motivation to project teams to successfully achieve project goal and corporate initiatives
- Communicate project objectives in terms of overall strategic business objectives.
- Serve as interface with customers, vendors, stakeholders, and project sponsor(s).
- Devises creative solutions to critical customer and user needs.
- Manages development of project plans with focus on achievement of project goals and corporate initiatives, including project-specific Key Performance Indicators (KPI’s) or metrics.
- Monitors projects' Key Performance Indicators (KPI) and manages the work within scope, quality, time, and cost constraints.
- Obtains and summarizes current project information and milestone status versus project performance baseline.
- Drives project/program tasks to completion in accordance with the project schedule.
- Coordinates the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks.
- Manages resource capacity and time tracking allocated to enterprise-level project.
- Performs Financial Management and analysis of costs for enterprise-level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation, and other project-related costs.
- Forecasts project budget and labor needs for current and future site needs.
- Remains accountable for overall project success - including cost, schedule, quality, and scope management.
- Balances the cost, schedule, and time-frames against the enterprise-level project requirements.
- Reports project status, issues, and implemented solutions as well as evaluations and assessments of the results.
- Provides leaders with updates, including greatest opportunities for improvement.
- Recognizes potential problem areas against the plan and identifies and implements alternative solutions.
- Identifies best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Provides key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required).
- Participates in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company.
- Drives continuous improvement through trend reporting analysis and metrics management.
- Demonstrates a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority. Coaches others through difficult decision-making situations.
- Designs and facilitates training related to implementation of enterprise initiatives.
- Engages and collaborates with customers within Jabil to obtain greater understanding of customer needs.
- Drives relevant, concise, and effective communication through a variety of mediums.
- Designs clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery.
- Works closely with communications, stakeholders, and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business.
- Complies with and follows all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
Benefits
- 401k Matching
- Retirement Plan
- Paid Time Off
- Health Insurance
