Jabra Support Engineer, Tier 3

As a Tier 3 Jabra Support Engineer, you will manage escalated tickets, solving them or maturing them for further escalation. You will be part of the Global Customer Experience (GCX) Support Engineers team, which is responsible for providing top-notch customer support for Jabra-supported devices and software.

Requirements

• High standard of personal integrity & professionalism
• Bachelor’s degree (minimum) in a related field or combination of relevant education and experience
• Significant experience in a similar role
• Familiar with test processes and methodologies, a strong understanding of fault isolation
• Proficient with Microsoft Office suite (Teams, Word, Excel, OneNote)
• Excellent organizational, time management, communication, and presentation skills
• Ability to lead meetings, present to an audience, and conduct solution training.
• Excellent problem-solving and fault isolation skillset, a clear understanding of logic-based testing.
• Native Japanese speaker, with fluency in English
• Excellent communication skills, both written and verbal
• Ability to travel up to 30%

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance