Desktop Support Analyst I
Jacam CatalystHobbs, New Mexico, United States
Posted February 23, 2026
Full Time
About the Company
Jacam Catalyst is a leading oilfield chemical solutions provider, offering end‑to‑end manufacturing, blending, formulation, and R&D services for drilling, production, stimulation, and pipeline operations. With a network of nationwide laboratories and warehouses equipped with state‑of‑the‑art ICP, GC, SEM, dynamic scale loops, and corrosion autoclaves, the company delivers precise analysis and performance testing to support complex field challenges. Its portfolio includes corrosion inhibitors, scale inhibitors, H₂S scavengers, demulsifiers, paraffin dispersants, surfactants, and biocides, positioning Jacam Catalyst as a trusted partner for superior oilfield performance. The company fosters a collaborative, innovation‑driven culture that empowers employees to develop customized solutions and maintain industry‑leading quality standards.
Job Description
Desktop Support Analyst position responsible for maintaining computer workstations, mobile devices, and software within the company. Responsible for user support, hardware and software installation, troubleshooting, and vendor support.
Requirements
- 2 years of experience supporting Windows desktop/laptop PC's
- Solid understanding of Active Directory/Microsoft Exchange
- Experience installing software, patches, updates on desktop computers and laptops
- Experience troubleshooting basic network, software, printing problems
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- Strong sense of discretion and confidentiality required
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
