IT Desktop Support Analyst I
AmeriLifeFlorida, United States
Posted March 27, 2026
Full Time
About the Company
AmeriLife’s strength is its mission: to provide insurance and retirement solutions to help people live longer, healthier lives. In doing so, AmeriLife has become recognized as the leader in developing, marketing, and distributing life and health insurance, annuities, and retirement planning solutions to enhance the lives of pre-retirees and retirees across the United States. For more than 50 years, AmeriLife has partnered with top insurance carriers to provide value and quality to customers served through a distribution network of over 300,000 insurance agents and financial professionals and more than 100 marketing organizations and insurance agency locations nationwide.
Job Description
The Desktop Support Analyst I is responsible for providing front-line technical support to end-users within the organization, troubleshooting basic hardware and software issues, and ensuring efficient operation of IT resources.
Requirements
- Associate degree in Information Technology (preferred) or equivalent experience.
- 0–2 years of IT support experience, preferably in a help desk or desktop support role.
- Basic knowledge of Windows (10/11) and macOS environments.
- Familiarity with Active Directory, Office 365, and basic enterprise tools.
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Benefits
- Comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
