Head of CRM

This is a senior role in leading the CRM growth strategy for Jaded London across Email, App, and SMS. The successful candidate will work with the Head of Ecommerce and the wider digital/marketing/brand team to define and lead a cohesive strategy to optimise communications and create a world-class CRM proposition for Jaded London.

Requirements

• 7+ years senior CRM management experience in a gen-z brand/retailer
• Strong knowledge of HTML
• Extensive experience working with CDP/ESP/CRM platforms, specifically Ometria
• Excellent knowledge of Microsoft Office
• Excellent communication skills
• Have experience managing calendars with outstanding organisational skills
• Have a passion for the Fashion industry or have previous experience from a related field

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)