Collections Support Agent

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

Requirements

• Experience in collections or customer service, ideally within credit cards or lending
• Understanding of financial services regulations related to collections
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset - you enjoy solving problems and making things better

Benefits

• Competitive salary
• Opportunity for flexibility to support work-life balance
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
• 4x life insurance cover
• Employee assistance program