Fraud Service Agent
Jaja FinanceManchester, England, United Kingdom
Posted March 6, 2026
30000 - 35000 GBP
Full Time
About the Company
Jaja Finance is a fintech company that redefines the credit‑card experience through a simple, app‑first platform that empowers consumers to manage their money effortlessly. The core offering includes a proprietary credit card and a technology suite that enables partners to launch co‑branded cards and payment solutions, extending the "Jaja Magic" to a broader market. By prioritizing intuitive design, data‑driven insights, and rapid product iteration, Jaja delivers a friction‑free financial experience that stands out in an increasingly complex ecosystem. The company culture thrives on problem‑solving, innovation, and a commitment to scaling fast, making it an attractive destination for talent eager to shape the future of consumer finance.
Job Description
We are looking for a Fraud Service Agent to join our team in Manchester, UK. The successful candidate will be responsible for completing fraud operations tasks, handling customer enquiries, and investigating credit card fraud & financial crime application and transactional fraud alerts.
Requirements
- Proven Call Centre Experience
- Frand Expertise
- Exceptional verbal Communication Skills
- Adaptability
- Organizational Mastery
- Customer Journey Insight
Benefits
- Competitive salary
- Opportunity for flexibility to support work-life balance
- Pension contributions
- Bonus potential
- Private medical cover
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover
- Employee assistance program
