Fraud Specialist

We are seeking a Fraud Specialist to join our team in Glasgow. The successful candidate will have a professional telephone manner, excellent verbal communication skills, and experience in working with vulnerable customers. The role involves answering inbound calls, raising scam and fraud cases, and supporting customers with various banking services.

Requirements

• Minimum 2 years Financial Services experience in the UK
• Previous call centre/customer service experience is essential
• Previous banking/financial services experience is highly desired
• Excellent verbal communication skills
• A good listener who can convey empathy, patience, and understanding
• Confident and proactive to deal with difficult situations and conversations

Benefits

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)