Digital Operations Specialist

The Digital Operations Specialist will support the day-to-day execution and operational health of James Hardie’s Digital Experience initiatives across brands, maintaining digital workflows, ensuring clear communication across teams, and supporting the successful delivery of digital projects, products, and email/CRM initiatives.

Requirements

• Maintain and support Jira boards, tickets, workflows, and documentation
• Assist with backlog grooming and ticket hygiene for digital initiatives
• Help track project status, dependencies, risks, and action items
• Ensure project documentation is up to date and easily accessible
• Support the execution of cross-functional digital initiatives
• Assist in gathering and organizing business requirements, feedback, and approvals
• Help prepare project timelines, status updates, and delivery checklists
• Coordinate tasks to ensure next steps are clear and deadlines are met
• Support stakeholder communications
• Assist in organizing meetings, agendas, and materials
• Help ensure stakeholders are informed of progress, upcoming milestones, and dependencies
• Act as a liaison between teams to help surface questions, blockers, or misalignment
• Support ongoing improvements to digital workflows, tools, and documentation
• Assist with standardizing processes for sprint execution, production releases, and QA

Benefits

• Comprehensive low-cost co-pay Health Insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan with 100% match up to 6% of salary
• 11 paid holidays per year
• Paid vacation
• Paid sick leave
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Employee Stock Purchase Plan