Customer Service Manager

Customer Service Manager responsible for ensuring business retention and development, improving day-to-day execution of services delivered to accounts, and managing new service implementations.

Requirements

• Lead and manage the implementation of new services
• Create and maintain Standard Operational Procedures
• Penetrate organizational structure and develop relationships beyond main points of contact
• Maintain rates and assess yields on a monthly basis
• Monitor account for timely payments and assist with collections
• Set up internal reports to monitor performance
• Communicate issues or exceptions to Operations
• Manage business reviews and client meetings
• Travel to visit accounts and branches to review procedures and maintain customer information/satisfaction

Benefits

• None specified