Application Engineering / Customer Service Manager
Jatca Inc.Michigan, United States
Posted September 10, 2024
Full Time
About the Company
Jatca Inc. is a Rochester Hills-based recruiting firm that specializes in sourcing talent for technology‑intensive sectors such as engineering, information technology, aerospace, automation, and manufacturing. The company offers direct and contract placement, executive search, payroll, and consulting services, helping organizations build high‑performing teams across the United States and worldwide. Jatca distinguishes itself by targeting passive candidates who are not actively seeking new roles, leveraging a deep industry network and decades of experience to identify the best fit for each client. With a focus on quality, speed, and client‑centric solutions, Jatca empowers businesses to gain a competitive advantage through superior talent acquisition.
Job Description
The Application Engineering / Customer Service Manager is responsible for managing day-to-day distribution activities, customer service, and engineering operations. This position will partner with other managers to lead activities efficiently and effectively.
Requirements
- Prioritize, schedule, and delegate work assignments
- Supervise day-to-day customer service and engineering operations
- Develop strong relationships with top customers
- Assist Customer Service Representatives and Application Engineers
- Process orders and quotes
- Oversee invoicing
- Assist in development of short-term and long-range strategies
- Review performance results and identify areas for cost reduction or process improvement
- Coach and develop staff
- Identify and recommend development plans for Customer Service Representatives and Application Engineers
- Manage the movement of goods into the production facility
- Partner with Sales Manager and Business Developer to support each other's teams
- Evaluate staff's work performance and make recommendations for wage adjustments and hiring/firing personnel