Frontline Technical Support
Jayway Travel Inc.Capital City of Prague, Prague, Czechia • Lesser Poland Voivodeship, Poland • Budapest, Hungary • Athens, Attica, Greece
Posted January 8, 2026
Full Time
About the Company
JayWay is a travel company with a culture built on openness, support, and trust, with team members who often stay for over a decade.
Job Description
JayWay is a travel company looking for a Frontline Technical Support Specialist to manage company hardware inventory, provide technical support, and collaborate with the development team. The role involves working remotely in the EU, primarily around one of JayWay's hubs: Prague, Krakow, Budapest, or Athens.
Requirements
- Manage company hardware inventory and logistics
- Be the first responder for security alerts, bug reports, and technical issues
- Schedule and coordinate IT department tasks and projects
- Communicate maintenance notices, software updates, and technical guidance to staff
- Track and document new features, application changes, and resource usage
- Provide technical orientation for new hires and ensure consistent device setup standards
- Make minor updates to WordPress pages and assist with internal web applications, Google Workspace, and VoIP administration
- Collaborate with the development team on testing and troubleshooting new features
- Maintain documentation, user guides, training materials, and the company knowledge base
Benefits
- Grow Your Skills: Access training, mentorship, and opportunities to advance your IT expertise
- Remote Flexibility: Work primarily around one of our hubs, with the option to work remotely anywhere in the EU using company-issued equipment and a stable internet connection
- Collaborative Culture: Join a supportive IT team that values knowledge sharing and open communication
- Make an Impact: Keep our people productive and our technology running smoothly
