Electronic Services Specialist I

The Electronic Services Specialist I provides superior service to members and team members, processes sensitive financial transactions, and monitors high-risk transactions to prevent fraud.

Requirements

• Member Service
• Processing for check and ACH processing
• Monitoring and analyzing high-risk transactions and alerts
• Making effective decisions to restrict accounts to prevent fraud and losses
• Analyzing check deposit trends and patterns
• Performing detailed review of check image processing, corrections, and adjustments
• Analyzing ACH mismatch report and blocking unauthorized transactions
• Supporting, balancing, and reconciling Lockbox processing and payment corrections
• Accurately processing sensitive financial transactions
• Researching and resolving Members' problems and complaints
• Providing problem resolution and direction to other departments and branches
• Posting, balancing, and maintaining daily work with proper documentation
• Scanning Electronic Services forms and documents for long-term retention
• Processing Electronic Services mail and supply orders
• Maintaining and destroying branch capture checks for RCU

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan