District Service Manager
JCB North AmericaEl Paso, Texas, United States • Tucson, Arizona, United States • New Mexico, United States
Posted March 16, 2026
Full Time
About the Company
JCB is a 80-year-old family-owned business that manufactures construction and agricultural equipment. We stand behind our products and our name.
Job Description
As a District Service Manager at JCB, you will provide ongoing parts, technical support, and training to Direct Sales Account locations and regional personnel in the Southwest region. You will foster relationships, identify training needs, and coordinate technical support for customers. This is a full-time, on-site position with a 70% customer-facing role, traveling in the assigned area.
Requirements
- Foster relationships with Direct Sales Accounts and local JCB dealers
- Identify technician service training needs and ensure they are fully met
- Coordinate training requirements of customers and manage training calendar
- Identify, quantify, and prioritize technical concerns by use of technical reports
- Assist with and train new accounts on the use of JCB systems
- Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently
- Maintain detailed call logs of all National Accounts enquiries & requests for assistance via Salesforce
- Ensure customers submit warranty claims in the required format and on time
Benefits
- Generous Paid Time Off
