Customer Service Representative
JDICity of Saint John, New Brunswick, Canada
Posted January 9, 2026
Full Time
About the Company
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees.
Job Description
Customer Service Representative position to fulfill customers' requirements and provide integral support to Fleet Management team.
Requirements
- Creating a positive customer service experience
- Serving as a primary point of contact for customers
- Supporting Fleet Managers
- Review and accurately enter order, load, and delivery details and documents
- Capturing accessorial charges, supplemental billing, and incident reporting
- Actively contributing to continuous improvement initiatives
- Proactively working with customers to identify opportunities to increase load volume
- Regularly measuring business results against targets
- Ensuring Customers' and Fleet Managers' needs are met and troubleshooting for sales and operational issues
