Customer Success Manager (m/f/d)

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader, helping organizations transform fragmented planning into connected, data-driven decision-making. We are hiring a Customer Success Manager to join our team, responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.

Requirements

• 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
• Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
• Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
• Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
• Excellent communication and stakeholder management skills with strong executive presence.
• Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities.
• Working knowledge of FP&A processes or EPM consulting is strongly preferred.
• A degree in Business, Economics, Computer Science, or a related field.

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Employee recognition and reward programs