Implementation Engineer

We are seeking an Implementation Engineer to join our post-sales Customer Success team. Partnering with our Customer Success Managers, you’ll work directly with customers to ensure that Jellyfish maps to a customer’s software engineering practices, both when they first become customers and as our products and our customers’ engineering practices evolve.

Requirements

• Meet with new customers to learn about their software development practices.
• Propose how to best integrate Jellyfish into customers’ processes.
• Project manage the implementation process, by designing an onboarding plan, executing product configurations and engaging other technical resources as needed.
• Consult with Account Executives and Sales Engineers about the work performed during the sales process to assess customer's priorities for implementation.
• Manage the customer experience throughout the onboarding process, with particular emphasis on customer communication, internal collaboration, and prompt and effective escalation.
• Conduct initial training for onboarding customers and work with CSMs on customers’ ongoing training plan.
• Working with our CSM’s, provide ongoing recommendations to customers on the implementation of new or complex configurations throughout the customer lifecycle.
• Stay up to date on Jellyfish features and releases, and communicate product changes to customers via training and enablement sessions.

Benefits

• Full-time employment
• Opportunity for occasional travel