Customer Experience Partner

At Jiffy.com, we're obsessed with delivering an effortless, fast, and delightful experience for our customers. As a Customer Experience Partner, you'll go beyond just advocating for customers—you'll be a problem solver, process optimizer, and data-driven decision-maker.

Requirements

• 4+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment
• Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience)
• Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization
• Strong technology acumen, with experience using CRM systems (Zendesk preferred), automation tools, and workflow management platforms

Benefits

• Generous compensation
• Employer paid benefits
• Annual wellness and professional development Stipend
• Perks of getting lots of clothing!