Customer Experience Specialist
iCrossingDallas, Texas, United States • Louisville, Kentucky, United States
Posted April 8, 2026
Full Time
About the Company
Homecare Homebase is dedicated to helping clients overcome business and technological challenges to achieve clinical outcomes and operational efficiency.
Job Description
Customer Experience Specialist job description summary: The Customer Experience Specialist will troubleshoot software issues for clients and ensure a great experience with Homecare Homebase.
Requirements
- Communicating with customers via phone, email, and live chat
- Assisting customers with questions, software navigation, and issue resolution
- Identifying trending issues and providing thorough research and documentation of findings
- Coordinating with teams across the business to relay information
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
