Customer Experience Specialist

The Customer Experience Specialist will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. This role will guide customers through software challenges and eliminate obstacles to focus on delivering high-quality patient care.

Requirements

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Leader who cares
• Flexibility
• Company that gives back