Customer Experience Specialist

Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for clients and ensure a positive experience with Homecare Homebase.

Requirements

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities