CX Expert Engineer
JimdoGermany • Italy • Portugal • Spain
Posted May 21, 2026
Full Time
About the Company
Jimdo is a leading provider of online business solutions for microbusinesses and solopreneurs. Founded in 2007 by three school friends, Jimdo offers a range of products including a GDPR-compliant website builder, online store, logo creator, legal text generator, and more. The company's mission is to empower self-employed small business owners, making it easier for them to start, grow, and manage their businesses. With a team of over 250 people from 50 nationalities, Jimdo fosters a diverse and dynamic work environment that values inclusivity and innovation.
Job Description
We exist to unleash the power of the self-employed by helping solopreneurs and micro-businesses thrive. As an Expert Engineer focused on Customer Support Tooling, you’ll own the end-to-end development and operation of systems that enable our Support organization to scale efficiently and deliver exceptional customer experiences.
Requirements
- 8+ years of professional software engineering experience
- Strong full-stack engineering skills with modern frontend technologies and backend systems
- Experience owning production systems end-to-end, including operational concerns and system reliability
- Familiarity with cloud infrastructure, CI/CD pipelines, and Infrastructure as Code tools
- Experience working with APIs, integrations, observability tooling, and data-driven decision-making
- Curiosity and enthusiasm for AI-assisted development tools
- Excellent collaboration skills and a customer-centric mindset
Benefits
- Annual compensation reviews
- Remote office set-up bonus
- Employee assistance program
- Up to three free Jimdo websites for personal or professional projects