IT Engineer 1st Line - Manchester

We are looking for a motivated and customer-focused individual to provide first-line IT support through our shared Workplace IT service desk. As the first point of contact, you'll play a key role in delivering exceptional customer service to internal users and external visitors, providing initial IT fault diagnosis and troubleshooting, and supporting installation, configuration, and maintenance of IT and video-conferencing equipment.

Requirements

• Experience working in a customer-facing environment
• An understanding of a range of end-user devices and operating systems
• Experience installing and configuring IT software and hardware
• Experience delivering high-quality, ITIL-aligned services via a service desk
• Practical experience using an ITSM (IT Service Management) system

Benefits

• Flexible work pattern
• 31 days annual leave (plus bank holidays)
• Generous flexible pension schemes
• Wellbeing lifestyle benefits including company-paid healthcare cash plan, mental health first aiders and support
• Continuous learning with access to thousands of LinkedIn Learning courses
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support
• Family-friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave