Level One Network Operations Engineer (24/7) - Hybrid - Permanent

We are seeking a Level One Network Operations Engineer to join our Ops Desk team, working on a 4-on, 4-off shift pattern, with a generous 25% shift allowance and a comprehensive benefits package.

Requirements

• Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
• Provide incident management and technical resolution of 1st line network and security related faults and prompt escalation to 2nd line when required
• Accept, agree and carry out tasks assigned by the team leader as related to the team's primary objectives
• Provide end to end incident management throughout the incident lifecycle

Benefits

• Flexible work pattern
• 31 days annual leave (plus bank holidays)
• Buy up to an additional 5 days leave during the flexible benefits window
• Generous flexible pension schemes
• A range of wellbeing lifestyle benefits
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support
• A wide range of discounts and cashback
• Family friendly policies
• Support your volunteering with up to 3 days volunteer leave