Senior Product Support Engineer

JLL is hiring a Senior Product Support Engineer to join their Corporate Functions Technology team. The successful candidate will support PeopleSoft Financial Systems and work with finance and accounting teams to understand business needs and translate them into system enhancements. The role requires 3-5 years of experience supporting PeopleSoft Financial Management 9.2 in an enterprise IT environment, deep functional knowledge of PeopleSoft FSCM 9.2 modules, and excellent communication and incident management capabilities.

Requirements

• 3-5 years supporting PeopleSoft Financial Management 9.2 in enterprise IT environment
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
• Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies
• Experience with system monitoring and incident management
• SQL skills and PSQuery experience for rapid troubleshooting and data analysis
• Strong understanding of financial close processes and month-end support requirements
• Excellent communication and incident management capabilities
• Proven ability to work under pressure during critical business periods

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement