Soft Services Facilities Manager

The Soft Services Manager will have a primary focus on prime customer experience and managing vendor services. The SSM will manage and maintain performance, processes, and quality standards for soft services including lobby ambassador operations, EV charging programs, commuter services, mail and shipping operations, and associated budgets and work orders.

Requirements

• Minimum 4+ years of experience in soft services management, hospitality, or facilities operations with demonstrated vendor management expertise.
• Proven experience managing customer-facing service teams, preferably in corporate or commercial real estate environments.
• Strong financial acumen including budget development, forecasting, and variance analysis.
• Proficiency with facility management systems (CMMS), work order platforms, and Microsoft Office Suite.
• Excellent communication, interpersonal, and stakeholder management skills with ability to influence at all organizational levels.
• Demonstrated problem-solving abilities with focus on continuous improvement and innovation.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay