Dutch Customer Support, iGaming industry

Role Overview

As a customer service agent, you are the first point of contact between the company and Dutch customers. You are responsible for ensuring exceptional experiences. The role is based in Malta with a hybrid work model.

What You Will Do

Answering phone calls and emails to resolve customer problems, providing correct information, answering customer questions in a friendly and professional manner, meeting customer service quality goals, compliance rules and productivity goals.

Why It Might Be a Fit

You speak and write Dutch at native level and you speak fluent English (strong B2). Experience in customer service is a plus, but not required. Good online communication and customer handling skills.

Requirements

• Speak and write Dutch at native level
• Speak fluent English (strong B2)
• Experience in customer service (not required)
• Good online communication and customer handling skills
• Quick learner and very motivated
• Professional, mature and service-oriented

Benefits

• Salary 24k - 30k per year (dependent on experience)
• Relocation package up to 5000 euro
• Paid training
• Hybrid work model (option to work from home in Malta)
• Good balance between work and private life: Rotating shifts between 9.00-20.00