Dutch Payment Customer Support Advisor – FinTech Sector | Athens (On-site)

We are looking for a Dutch Payment Customer Support Advisor to provide professional B2B support to merchants in the FinTech and payment services sector in Athens. The role involves managing transaction and payment-related inquiries, supporting refunds, and onboarding new customers.

Requirements

• Native or near-native Dutch (C2 level)
• English C1 level
• Strong computer skills and MS Office proficiency
• Analytical mindset and confidence working with financial data
• Excellent communication skills
• Problem-solving abilities
• Comfortable multitasking in a fast-paced environment
• Target-oriented team player

Benefits

• Indefinite contract
• Performance bonus up to 10%
• Overachievement bonus up to 12%
• Daily cash bonus via Mastercard (3€ net per working day during the first year, 6€ net per working day after 12 months)
• 3 weeks of training plus 2 weeks nesting
• Flight ticket refund (300 EUR within the first month)
• One month shared accommodation support
• Rent allowance assistance
• Private life & health insurance from day one (including dental and eyecare)
• Free use of corporate gym
• Fixed working hours option for mothers with children up to 2 years of age