Norwegian Customer Experience Agent in Malta

We offer a Customer Experience Agent role in Malta, where you will resolve customer queries via live chat and email, take ownership of customer cases, and contribute to team effort by achieving personal KPIs to support departmental SLA's. Responsibilities include approving customer withdrawals, reviewing customer documentation, and providing insight into current customer feedback.

Requirements

• Native level of Norwegian and English, both written and spoken
• Keen interest in sports & casino
• Analytical approach to solving problems
• Ability to work on Sunday and morning shifts
• Customer service experience, preferably live chat and email
• Multitasking and technical capacity to work with multiple systems
• Drive to help others and communicate effectively with customers
• Eagerness to learn and contribute to continuous improvements

Benefits

• Competitive salary and performance bonus
• Relocation package (accommodation support, flight ticket reimbursement, transportation support)
• Regular Team events
• Wellness Allowance
• Private healthcare
• Hybrid office set up